Refund & Cancellation Policy
Effective date: July 27, 2026 · Last updated July 31, 2026
In short. Refunds are handled by
Paddle, our Merchant of Record, in line with
Paddle's Refund Policy and whatever consumer-protection rights apply where you live. If a paid product isn't right, request a refund within
14 days of purchase at
alerts@initialeyes.com or through your Paddle receipt. You can cancel the monthly Monitoring subscription any time in a couple of clicks, and it stops the next charge.
How refunds are processed
All InitialEyes purchases are sold through Paddle, our Merchant of Record. Approved refunds are issued by Paddle back to your original payment method. You can request a refund by emailing alerts@initialeyes.com or by using the receipt Paddle sent you.
One-time products (Readiness Assessment report, Template & Checklist Pack)
These are digital products delivered on purchase. You may request a refund within 14 days of purchase. Refunds are processed by Paddle in line with Paddle's Refund Policy and the Paddle Buyer Terms, together with any statutory consumer-protection rights that apply where you live — whichever gives you the greater protection. If a product is defective, materially not as described, or was not delivered, we will issue a full refund.
Because we publish free tools and a plain "you may not need us" explanation before every purchase, we encourage you to use those first so you buy only what fits your situation.
Monitoring subscription ($39/month)
- Cancel any time. You can cancel from your account or via the link in your receipt. Cancellation is designed to be as easy as signing up — no phone call, no retention maze.
- What cancellation does. It stops all future renewals. You keep access through the end of the billing period you've already paid for.
- Renewals. The subscription renews automatically at $39/month until cancelled. We disclose the price, frequency, and auto-renewal at checkout and obtain your consent before charging.
- Billing errors. If you were charged in error or after cancelling, contact us within 14 days and we'll make it right.
Chargebacks
If something's wrong, please reach out first — we can almost always resolve it faster than a chargeback. But your rights with your card issuer and under applicable law are unaffected by this policy.
Contact
Refund or cancellation requests: alerts@initialeyes.com.